We are confident that you will receive a high quality service in all respects. However, if you have any queries or concerns about the work being carried out for, please take them up first with your lawyer. If that does not resolve the problem to your satisfaction or you would prefer not to speak to your lawyer, then please take it up with Angharad Woodland who is responsible for this firm’s client care.
All firms of solicitors are obliged to attempt to resolve problems that clients may have with the service provided. It is therefore important that you immediately raise your concerns.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at to consider the complaint. Usually, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you may wish to contact the Legal Ombudsman or refer to www.legalombudsman.org.uk. If you would like to contact the Legal Ombudsman in writing or by email, you either write to PO Box 15870, Birmingham, B30 9EB or Email email@example.com.
If you are unhappy with any bill you may also be entitled to request an assessment from the courts under part III of the Solicitors Act 1974. In these circumstances we are entitled to charge interest for any sums that are or remain unpaid. There are strict time limits for this process and you may wish to seek independent legal advice.